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Store Policy

When scheduling an appointment with us, you are agreeing to the following Terms and Conditions;

  1. We ask that if you wish to cancel or reschedule your appointment, please do so at least 10 hours before the beginning of your appointment, or you may be charged a cancellation fee of $10.

  2. If you do not show up to your appointment, without contacting us first, a 'no show' fee of $10 will be charged.

When hiring from us, you are agreeing to the following Terms and Conditions;

  1. The 50% hire deposit is non-refundable. However, if you change your mind, the deposit will act as a credit that is valid for one year after the cancellation date. Please note, if an event is cancelled or postponed due to COVID-19, we are happy to reschedule your booking, however, the deposit still remains non-refundable.

  2. The remaining 50% of the hire price must be paid upon picking up the gown.

  3. The pick-up and drop off dates for the gown are set (unless discussed otherwise). Garments must be returned within the drop off period, otherwise a late fee of $5 will be charged for every day in which the dress is late.

  4. If a gown is returned with damages, a fee will be charged to cover the cost of the repairs.

  5. If a gown is returned with damages beyond repair, you will be charged a fee to cover this cost of replacing the gown.

  6. Please do not wash or clean the item in any way. Dry cleaning is included in the hire price and we will take care of the required cleaning.

  7. Gowns are only to be worn by the agreed hirer.

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